| Frequently Asked Questions |
|
Compatibility, Installing, Uninstalling, and Upgrading |
| Install 1: How can I correct a "Service Error: Generic" message when working in EndNote 8 or later? |
Answer |
| Install 2: Can I activate my demo version to a full version? |
Answer |
| Install 3: What are the system requirements for EndNote? |
Answer |
| Install 4: When running an update patch for Widnows EndNote, a window opens asking what application is used to open the file, or that it can not find the msiexec.exe application. How can I fix this? |
Answer |
| Install 5: What versions of EndNote are still actively supported by Thomson Reuters Customer Technical Support? |
Answer |
| Install 6: I'm getting a 1935 or 1904 error message when trying to install EndNote 8 or later. How can I resolve this problem? |
Answer |
| Install 7: I purchased the download version of EndNote, and need to reinstall, but I no longer have the installer file on my computer. How can I re-download the software? |
Answer |
| Install 8: After installing, when opening EndNote 8 or later an error message comes up. The window's title is "Software\ISI ResearchSoft\EndNote\Preferences", and the content of the window is all boxes or filled with chinese characters. How can I fix this? |
Answer |
| Install 9: If I use the demo version now to create libraries and bibliographies, will I be able to transfer my data from the demo version to the full version? |
Answer |
| Install 10: I bought the upgrade version. What is the correct way to upgrade my old version? |
Answer |
| Install 11: How can I deploy EndNote to many users/computers? |
Answer |
| Install 12: What level of user rights (e.g. User, Power User, Administrator) does EndNote require to install and run correctly? |
Answer |
| Install 13: When trying to install it always hangs or stops before the installation is complete. What's wrong? |
Answer |
| Install 14: Should I uninstall my old version of EndNote before installing the new version? |
Answer |
| Install 15: I just bought the download version, but I am not sure where I saved the installer file I just downloaded. What is this file called? How can I find it on my computer? |
Answer |
| Install 16: I just got the Windows download version, but when I try to run the installer file I always get an error message that reads "Not a valid Win32 application". What's wrong and how can I fix it? |
Answer |
| Install 17: What are the considerations to keep in mind when upgrading to EndNote 8 and later from version 7 or earlier? |
Answer |
| Install 18: Is EndNote Section 508 of the Americans with Disabilities Act compliant? |
Answer |
| Install 19: Is EndNote Citrix or Terminal Server compatible? |
Answer |
| Install 20: What are the data limitations in the program? |
Answer |
| Install 21: When installing EndNote on my Mac, I get an error, "1008:5,-5000 access denied". How can I resolve this? |
Answer |
| Install 22: Is there a Microsoft Windows Mobile (PocketPC) or Palm version of EndNote? |
Answer |
| Install 23: How do I configure EndNote to work with RefViz? |
Answer |
| Install 24: I am running OSX (10.2.x) with EndNote 6.0, and when I try to open
an EndNote library the program crashes. Are there compatibility issues?
Is there a patch available? |
Answer |
| Install 25: Where can I find my Serial number or Product Key? |
Answer |
| Install 26: Does EndNote Windows run on a Windows disk partition on a Macintosh? |
Answer |
| Install 27: How can I delete/recreate my EndNote preferences? |
Answer |
| Install 28: Is EndNote compatible with a 64-bit version of Windows running on a computer with a 64-bit processor? |
Answer |
| Install 29: When installing Endnote X1 upgrade, I have entered my serial number and gotten "Invalid Serial Number." I know the serial number is now correct, how can I fix this? |
Answer |
| Install 30: I'm getting Error 1935 when installing EndNote on Windows Vista. How can I fix this? |
Answer |
| Install 31: While installing, patching or uninstalling EndNote I am getting errors referring to missing MSI files. How can I correct this? |
Answer |
