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| Frequently Asked Questions |
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| Import
7:
When trying to export citations from a website in my web browser I
get a "File not found" error or the records do not appear
in my Windows EndNote library. How can I fix this? |
Answer:
If you get a "File not Found" error when you try to direct export,
your cache of temporary internet files is probably full and needs
to be cleared.
- Open
Internet Explorer and go to Tools / Internet Options.
- Under
Temporary Internet Files click on the Delete Files button. When
it finishes deleting the files click OK.
- Try
the export again and you should have better results.
If
you have a lot of Temporary Internet Files, deleting them may take
quite a while. But once this is done you should no longer experience
this error when you try to direct export.
This
can also happen with Netscape / Mozilla. To clear temporary internet
files in Netscape / Mozilla, click on Edit>Preferences>Advanced>Cache.
There will be options for clearing the disk cache and the memory
cache.
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